Accessibility statement for Plymouth Hospitals Charity 

This accessibility statement applies to https://www.plymouthhospitalscharity.org

Plymouth Hospitals Charity is committed to making its website accessible to as many people as possible. We want everyone to be able to use this website, including people who use assistive technologies such as screen readers, speech recognition software or keyboard-only navigation. We have added a accessibility toolbar ‘Userway’ to help users use our site.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This website is partially compliant with these guidelines.

This website was last reviewed for accessibility on 12 November 2025 using Silktide.

We know some parts of this website are not fully accessible:

• Some buttons and interactive elements do not have ARIA labels, which may affect screen reader users

• Some PDFs and other documents are not fully accessible to screen reader software

• Some images contain text

• Some older content may not fully meet WCAG 2.1 Level AA standards

This is not a comprehensive list as we are still identifying some accessibility issues. We are working to improve this content and, where possible, provide alternative formats such as audio versions of documents.

What we’re doing to improve accessibility 

Issues identified through our basic in-house accessibility checks are reviewed and addressed as soon as reasonably possible by the team responsible for the website, with support from external suppliers where appropriate.

Accessibility is considered during ongoing development, particularly for new content and key user journeys.

Accessibility Audits

At this time, we cannot afford to pay an external supplier for a full external WCAG 2.1 accessibility audit.

Due to limited resources, we have completed a basic accessibility check in-house, including manual testing using keyboard navigation and screen readers, and reviewing content against WCAG 2.1 Level AA guidance.

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

Email plh-tr.plymouthhospitalscharity@nhs.net 

Call 01752 430332 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on plh-tr.plymouthhospitalscharity@nhs.net. We aim to respond within 7 days. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Preparation of this statement

This statement was prepared in September 2025. It last reviewed on 9 January 2026.

The website was last tested November 2025. This was a basic check carried out by our Charity Communications team.